Policies

Scheduling Reservations

Reservations are recommended for spa and salon services but walk-ins are also welcome. We will do our best to accommodate you. To secure your reservation, a credit card or gift certificate is required at the time of booking. Please arrive 30 minutes prior to your scheduled start time for spa services. This early arrival will allow the appropriate amount of time to complete or update client service forms, change into spa attire, relax in our Relaxation Library and begin services promptly. We provide spa robes, slippers and private lockers.

Cancellations

We request that guests needing to cancel or reschedule any reservation do so 24 hours in advance. Late cancellations or no shows for scheduled reservations will result in cancellation fees being charged to the credit card or gift certificate used to hold or secure the reservation, which are actually the full cost of any services scheduled.

Cell Phones

Please help preserve the peace and tranquility of My Spa My Way. Please silence your cell phones by turning them off or setting them to vibrate. Use of a cell phone is prohibited during any service.

Gift Certificates

My Spa My Way offers gift certificates for all spa and salon services. Certificates can be purchased for a dollar amount, an individual spa service or a spa package. All gift certificates are valid for one year from the date of purchase. The effective date and the expiration date are written clearly on the front of the gift certificate and the redemption policy is stated on the reverse side of the card. These purchases are non-refundable and non-transferable. All guests must present the physical gift certificate upon arrival for their reservation.

Payment

My Spa My Way accepts cash, Visa, Mastercard or American Express as forms of payment. State sales tax will be charged where applicable.

Refunds + Returns

Unfortunately and without exception, we cannot accept any returns on apparel that has been worn or used, gift certificates, or any skincare products unless they are damaged. Should you need to return a purchase, you must do so within 7 days with a receipt as proof of purchase.